Privacy policy

CLOTHING 54, LLC (“Company,” “we,” “us,” or “our”) respects the privacy of customers and visitors to SilkAndStitchCo.online.

When you place an order for pillows, cushions, or related products, we may need certain information to process payment, arrange delivery, provide customer service, and manage returns. This Privacy Policy explains how information may be collected and used.

The policy is intended to reflect applicable Florida privacy and data-security requirements where those requirements apply to the Company and its activities.

Florida's current statutory framework includes the Florida Digital Bill of Rights, which contains provisions concerning consumer rights, privacy notices, data security, and processing obligations.

2.1 Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information Provided by Customers

This may include:

Name;
Email address;
Telephone number;
Billing address;
Shipping address;
Order information;
Product preferences communicated to us;
Return and refund information;
Customer-service correspondence.

Transaction Information

When you purchase products, information necessary to process the transaction may be handled by payment providers.

We may receive information such as:

Transaction confirmation;
Order amount;
Payment status;
Transaction identifier;
Limited payment-related information.

Payment credentials may be processed directly by third-party payment providers rather than stored by us.

Technical Information

When visitors use our website, certain information may be automatically collected, such as:

IP address;
Browser type;
Device type;
Operating system;
Website interaction information;
Pages visited;
Referral information;
Date and time of access;
Cookies and similar technologies.

2.2 Purposes of Processing

We may process personal information for purposes including:

Processing customer orders;
Confirming transactions;
Arranging delivery;
Providing customer support;
Handling returns and refunds;
Maintaining business records;
Preventing fraud;
Protecting website security;
Diagnosing technical problems;
Improving website functionality;
Understanding general website usage;
Complying with applicable legal obligations.

Florida law requires covered controllers to limit collection to data that is adequate, relevant, and reasonably necessary for disclosed processing purposes and to maintain reasonable security practices appropriate to the nature and volume of data involved.

2.3 Cookies

SilkAndStitchCo.online may use cookies and similar technologies.

These technologies may help us:

Keep shopping-cart functions working;
Remember certain preferences;
Understand website traffic;
Improve navigation;
Detect technical problems;
Support website security.

Customers may control certain cookies through their browser settings.

Disabling cookies may interfere with some website functions.

2.4 Service Providers

We may provide limited personal information to companies that help us operate the website and fulfill customer orders.

These may include:

Payment processors;
Shipping carriers;
Website hosting providers;
Technical service providers;
Customer-support providers;
Security and fraud-prevention providers;
Professional advisers.

Information shared with these parties should be limited to what is reasonably necessary for the relevant business purpose.

2.5 Legal Disclosures

We may disclose information where reasonably necessary to:

Comply with applicable law;
Respond to lawful governmental requests;
Protect our legal rights;
Investigate suspected fraud;
Protect customers or the public;
Enforce applicable website terms.

2.6 Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can guarantee absolute security.

Florida Statutes §501.71 requires covered controllers to maintain reasonable administrative, technical, and physical data-security practices appropriate to the volume and nature of personal data involved.

2.7 Florida Consumer Privacy Rights

Where the Florida Digital Bill of Rights applies, eligible consumers may have rights that include:

Confirming whether personal data is being processed;
Accessing personal data;
Correcting inaccuracies;
Requesting deletion;
Obtaining a copy of certain personal data;
Opting out of targeted advertising;
Opting out of the sale of personal data;
Opting out of certain profiling;
Exercising other rights provided by applicable law.

The statute specifies that authenticated consumer requests may be used to exercise these rights, subject to statutory exceptions and requirements.

2.8 Privacy Request Procedure

Privacy requests may be submitted to:

Email: [email protected]

Please identify the nature of your request and provide enough information for us to locate the relevant information.

We may request reasonable verification information before processing a request in order to protect customer accounts and personal information.

Where applicable law provides an appeal process for a privacy-request decision, customers may request review according to the procedure communicated with our response.

2.9 Privacy Notice Updates

Our privacy notice may be revised when our business practices, technologies, or legal obligations change.

Florida law requires a covered controller to provide a reasonably accessible and clear privacy notice and update it at least annually.

The effective date shown at the beginning of this policy identifies the current version.

2.10 Children's Privacy

SilkAndStitchCo.online is a general online retail website.

We do not knowingly seek to collect personal information from children in violation of applicable law. If we become aware of information that was collected in circumstances requiring deletion or other corrective action, we will take reasonable steps to address the situation.