Shipping policy

At SilkAndStitchCo.online, we understand that delivery is an important part of the online shopping experience. Whether a customer is refreshing a sofa, adding a decorative accent to a bedroom, or simply looking for a comfortable cushion, we aim to prepare each order carefully and communicate shipping information clearly.

4.1 Shipping Rates

Our standard shipping structure is:

Merchandise Order Value Shipping Charge
$10.00 or more Free Shipping
Under $10.00 $5.99

The applicable shipping charge will be presented during checkout.

4.2 Order Processing

After payment is successfully authorized, an order may go through several preparation stages:

  1. Order verification;
  2. Product availability confirmation;
  3. Merchandise preparation;
  4. Packaging;
  5. Shipment handoff.

Processing time may vary depending on inventory, order volume, holidays, and operational circumstances.

4.3 Delivery Estimates

Delivery time depends on:

  • Shipping destination;
  • Carrier network;
  • Transportation conditions;
  • Weather;
  • Holidays;
  • Unexpected logistical interruptions.

Any delivery estimate provided during checkout or in an order communication is an estimate unless a specific guaranteed delivery commitment is expressly stated.

4.4 Shipping Confirmation

When tracking information is available, customers may receive shipping confirmation by email.

Please ensure that the email address supplied during checkout is accurate.

4.5 Accurate Shipping Information

Customers are responsible for providing accurate delivery information.

Please carefully verify:

  • Recipient name;
  • Street address;
  • Apartment or suite number;
  • City;
  • State;
  • ZIP code.

If an address is incomplete or incorrect, customers should contact us immediately.

Once an order has been transferred to a carrier, changes may not be possible.

4.6 Lost Packages

If tracking information shows delivery but the package cannot be located, customers should first check:

  • Doorways;
  • Mailrooms;
  • Package lockers;
  • Household receiving areas;
  • Other locations identified by the carrier.

If the package remains missing, contact:

[email protected]

Please provide your order number and tracking information.

4.7 Damaged Shipments

If a package arrives visibly damaged, customers should photograph the exterior packaging and merchandise and contact us promptly.

We will review the circumstances and determine the appropriate resolution under the Return and Refund Policy and applicable law.

4.8 Shipping Delays

Unexpected delays may occur because of:

  • Severe weather;
  • Carrier disruptions;
  • Transportation problems;
  • Public holidays;
  • Events beyond reasonable control.

Customers experiencing significant delivery delays may contact our support team for assistance.

4.9 Return Shipping

Shipping arrangements for returned products are governed by the Return and Refund Policy.

For customer-preference returns, the customer may be responsible for return shipping costs.

For confirmed fulfillment errors or defective products, applicable return shipping arrangements will be addressed by our customer service team.